Privacy
Privacy Policy
This Privacy Policy explains how Shams Core Cutting and Concrete Cutting Services collects, uses, and protects personal information when you contact us or request our services across the UAE.
Who this policy applies to
This policy applies to visitors of our website and anyone who contacts us by phone, WhatsApp, email, or through our contact forms. We provide core drilling and concrete cutting services across the UAE and may collect limited information needed to respond to inquiries, prepare quotations, schedule work, and deliver services.
Data
Information we collect
We may collect: contact details (name, phone number, email), project details (location/emirate, service needed, site notes), and communications (messages sent via WhatsApp, email, or forms). We may also collect basic technical data such as IP address, device/browser type, and pages visited for security and performance.
How we use your information
We use personal information only for legitimate business purposes related to providing our services and communicating with you.
Respond to inquiries and provide quotations
To answer your questions, confirm service requirements, and prepare estimates for core drilling, wall/slab cutting, and related work.
Schedule and deliver services
To coordinate site access, timing, safety requirements, and job completion across the UAE.
Customer support and follow-up
To confirm details, share updates, and handle any service-related requests after completion.
Security and fraud prevention
To protect our website, communications, and users from misuse, spam, and unauthorized access.
Improve our website
To understand how visitors use our site and improve content, performance, and user experience.
Legal and compliance
To comply with applicable laws, respond to lawful requests, and maintain records where required.
Sharing
When we share information
We do not sell your personal information. We share it only when necessary to run our business and deliver services.
We may share information with trusted service providers (for example, website hosting, email services, or analytics) who process data on our behalf under appropriate safeguards. We may also share information if required to comply with legal obligations or to protect our rights and safety.
If we use third parties, we aim to work with providers that follow reasonable security practices. However, no method of transmission or storage is completely secure.
Your choices and rights
You can contact us at any time to ask questions or request updates to your information.
Access and correction
You may request a copy of the personal information we hold about you and ask us to correct inaccurate details.
Deletion
You may request deletion of your personal information where it is no longer needed for the purposes described in this policy, subject to legal or operational requirements.
Marketing preferences
If we ever send promotional messages, you can ask us to stop at any time. We primarily contact customers for service-related communication.
WhatsApp and phone communications
If you contact us via WhatsApp or phone, your messages and call details are handled through those platforms and may be subject to their privacy practices.
Cookies and analytics
Our website may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.